1. COMPANY INFORMATION

Gate2Enter operates as an online digital marketplace offering digital memberships, prepaid cards, software licences, top-up services, and related digital goods. The company operates under the laws of Mauritius.

For any privacy-related enquiries, data access requests, or concerns regarding this policy, you may contact our support team via the contact form on the website or by emailing [email protected].

2. INFORMATION WE COLLECT

We collect personal information that is necessary to operate the website, process orders, deliver digital products, provide customer support, prevent fraud, and comply with legal obligations. We do not collect more information than is reasonably required for these purposes.

Account and order information

When you create an account or place an order, we may collect your name, email address, billing details, country of residence, and IP address. This information is required to process transactions, verify payments, deliver digital products, and maintain account functionality.

Order fulfillment data

To complete digital product delivery and top-up services, we collect order-specific information including product purchase details, transaction reference numbers, and where applicable, player identifiers, user IDs, usernames, in-game account references, and cryptocurrency wallet addresses. This data is collected strictly for the purpose of service delivery, order verification, fraud prevention, and dispute resolution.

Once an order is fulfilled, delivery credentials and product keys are handled through our internal delivery systems. Sensitive delivery data, including account credentials for membership products and software licence keys, is stored in an encrypted format and is only accessible to authorised personnel. Customers access this information through a secure reveal process within their order dashboard. All credential views are logged for security and verification purposes.

Customer support communications

When you contact us via our live chat system, support forms, or any other support channel, we collect and retain the information you provide, including message content, attachments, and communication history. These records are stored for customer service management, quality assurance, dispute resolution, and compliance purposes.

Automatically collected data

Certain information is collected automatically when you visit the website. This includes your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring websites. This data is collected through cookies and tracking technologies and is used for analytics, security, and performance purposes.

Review and post-purchase data

Following an order, customers may be invited to leave a product review through our review system. If you submit a review, we collect your name, email address, the content of the review, and the associated order reference. This information is used solely to display your review, verify purchase authenticity, and manage review-related communications. Review reminder emails may be sent to eligible customers following a completed order. You may opt out of review reminder communications at any time by following the unsubscribe link included in those emails.

3. COOKIES AND TRACKING TECHNOLOGIES

Gate2Enter uses cookies and similar tracking technologies to ensure proper website functionality, enhance the user experience, analyse traffic, and measure advertising effectiveness.

Essential cookies are required for core website functions, including login sessions, shopping cart functionality, currency selection, and account access. These cannot be disabled without affecting the usability of the website.

Performance and analytics cookies help us understand how visitors interact with the website. We use Google Analytics, implemented via PixelYourSite, to collect aggregated data about website usage, page performance, and user behaviour. This data is used to improve website content and functionality.

Advertising and remarketing cookies enable us to measure campaign performance and reach relevant audiences. We use Meta Pixel, also implemented via PixelYourSite, to track key ecommerce events including product views, add-to-cart actions, and completed purchases. This information is used to measure the effectiveness of advertising campaigns and to build remarketing audiences on the Meta advertising platform.

Our website also uses Cloudflare as a content delivery and security provider. Cloudflare may process connection data including IP addresses and request metadata for the purposes of performance optimisation, bot detection, DDoS mitigation, and web application firewall enforcement. Cloudflare operates under its own privacy policy.

Users may manage cookie preferences through their browser settings. Disabling non-essential cookies will not prevent you from using the website but may limit certain features and personalisation.

4. ADVERTISING AND ANALYTICS

We use third-party advertising and analytics platforms, including Google and Meta, to deliver advertisements, measure campaign effectiveness, and create remarketing audiences. These platforms may use tracking technologies to collect behavioural data, including browsing patterns and interaction history, to serve personalised advertising.

Gate2Enter does not sell personal data to advertisers. Limited data, such as event signals and anonymised audience data, may be shared with advertising partners strictly for legitimate marketing and performance measurement purposes.

Data collected through Google Analytics and Meta Pixel may be processed outside Mauritius in accordance with the data processing terms of those platforms. We rely on standard contractual arrangements and platform-level safeguards for such transfers.

Users may opt out of personalised advertising by adjusting settings within their Google or Meta account, or by using browser-based opt-out tools such as the Google Analytics opt-out browser add-on.

5. HOW WE USE PERSONAL DATA

Personal data is processed for the following legitimate business purposes:

— Processing and delivering digital products and top-up services.
— Verifying transactions and preventing fraudulent activity.
— Providing customer support and resolving disputes.
— Sending order confirmations, delivery notifications, and support communications.
— Sending post-purchase review invitations and reminder emails to eligible customers.
— Improving website performance and user experience through analytics.
— Managing advertising campaigns and measuring their effectiveness.
— Complying with legal, tax, accounting, and regulatory obligations.
— Maintaining security, detecting abuse, and enforcing our Terms and Conditions.

Order-specific identifiers such as player IDs, usernames, and wallet addresses are used solely for completing transactions and providing support. This information is not used for marketing purposes.

Where we send post-purchase communications such as review invitations, these are based on your order history and are considered a legitimate part of our post-sale service. You may opt out of such communications at any time.

6. PAYMENT PROCESSING

Payment transactions are processed by secure third-party payment providers. Gate2Enter does not store full payment card details on its servers. Payment data is handled directly by the payment provider in accordance with applicable security standards.

For bank transfer and manual payment methods, Gate2Enter may retain payment reference information and confirmation details for order verification and accounting purposes.

Cryptocurrency transactions are recorded on public blockchain networks. Blockchain data is publicly accessible by nature and is outside the control of Gate2Enter. We may retain wallet address references and transaction hash records for order verification and dispute resolution purposes.

Store credit balances are maintained within your customer account and are associated with your registered email address.

7. LIVE CHAT AND SUPPORT SYSTEMS

Gate2Enter uses Tawk.to as its live chat and support platform. When you initiate a live chat session or submit a message through our support widget, information including your name, email address, message content, and IP address may be collected and processed by Tawk.to in accordance with their privacy policy.

Chat transcripts and support history are retained for customer service management, dispute resolution, quality assurance, and compliance purposes. Support agents may access your order history and account details during a support session in order to assist you effectively.

We also maintain a publicly accessible Knowledge Base hosted through Tawk.to. Use of the Knowledge Base does not require account registration and does not involve the collection of personal data beyond standard server logs.

8. DATA SHARING

Gate2Enter does not sell personal data. Personal data may be shared with trusted third-party service providers strictly for operational purposes. These providers are required to process data only to the extent necessary to perform their services and in accordance with applicable data protection standards.

Third-party providers we work with include:

— Payment processors, for transaction verification and fraud prevention.
— Hosting and infrastructure providers, for website operation and data storage.
— Content delivery and security providers, including Cloudflare, for performance and protection services.
— Analytics and advertising platforms, including Google and Meta, for traffic analysis and campaign measurement.
— Live chat and support platforms, including Tawk.to, for customer support delivery.
— Review management systems, for collecting and displaying verified customer reviews.
— Email delivery services, for sending transactional and post-purchase communications.

Personal data may also be disclosed if required by law, court order, regulatory authority, or where disclosure is necessary to protect the rights, safety, or security of Gate2Enter or its users.

9. DATA RETENTION

Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected, and in accordance with applicable legal and regulatory requirements.

Order records, including transaction data, delivery logs, and credential access logs, are retained for a minimum period required for accounting, fraud prevention, and dispute resolution purposes. Customer account data is retained for as long as the account remains active or as required by law. Support communications and chat records are retained for a reasonable period to support dispute resolution and quality assurance. Marketing and analytics data is retained in accordance with the data processing terms of the relevant third-party platforms.

If you request deletion of your account or personal data, we will action the request subject to any legal or operational retention requirements that prevent immediate deletion.

10. DATA SECURITY

Gate2Enter implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

Security measures in place include encrypted HTTPS connections across the website, secure and restricted hosting environments, encryption of sensitive delivery data including account credentials and licence keys stored within our systems, restricted administrative access controls, Cloudflare-based web application firewall and bot protection, and server-side security monitoring.

While we take reasonable steps to protect your data, no online system can guarantee absolute security. You are responsible for maintaining the security and confidentiality of your own account credentials. If you suspect unauthorised access to your account, contact our support team immediately.

11. INTERNATIONAL DATA TRANSFERS

Due to the use of global service providers including Google, Meta, Cloudflare, and Tawk.to, personal data may be transferred to and processed in countries outside Mauritius. Such transfers are carried out in accordance with applicable data protection standards and the contractual arrangements in place with each provider.

By using the website, you acknowledge and consent to the international processing of your personal data where necessary for the delivery of our services.

12. YOUR RIGHTS

Subject to applicable law, you have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, withdraw consent to marketing communications at any time, and lodge a complaint with a relevant data protection authority if you believe your rights have been infringed.

To exercise any of these rights, please contact us via the contact form on the website or at [email protected]. Requests may require identity verification before they are processed. Certain data may be retained where required for legal, tax, accounting, fraud prevention, or dispute resolution purposes even following a deletion request.

13. CHILDREN’S PRIVACY

The website is not intended for individuals under the age of 18. Gate2Enter does not knowingly collect personal data from minors. If we become aware that personal data has been collected from a minor, it will be removed promptly. If you believe a minor has submitted personal data through our website, please contact us immediately.

14. THIRD-PARTY LINKS

The website may contain links to third-party websites, platforms, or services. Gate2Enter is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party platforms you visit, including the platforms associated with products you purchase through our store.

15. POLICY UPDATES

Gate2Enter reserves the right to modify or update this Privacy Policy at any time. Changes will be published on this page with a revised effective date at the top of the document. Continued use of the website following the publication of any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any changes.

16. CONTACT

For any privacy-related enquiries, data access requests, or concerns about this policy, please contact us via the contact form on the website or by emailing [email protected]. We will respond within a reasonable timeframe.