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G-Care by Gate2Enter
Free of charge
Shop with peace of mind. Anywhere, anytime.
G-Care is our way of looking after you after you buy. Warranty coverage, step-by-step help and a real support team, included with your order at no extra cost.
Coverage periods you'll see on product pages:
- 30 Days
- 45 Days
- 90 Days
- 180 Days
- 365 Days
- Full Coverage
From cart to care
The Gate2Enter trade process
Your order doesn't end at checkout. Here's every step, from the moment you start shopping to the after-sale care that follows.
Step 1
Shop
Pick a product and check its region, type and platform.
Step 2
Secure payment
Checkout through trusted payment partners.
Step 3
Delivery
Your product arrives by email and in your account.
Step 4
Activation help
Follow the product page and our guides to activate.
Step 5
G-Care warranty
Your coverage period starts. A fix is guaranteed during it.
Always
After-sale support
Our team stays reachable, even after coverage ends.
Every step is backed by G-Care, so you can shop with peace of mind.
Start shopping
Care that comes with your order
G-Care is Gate2Enter's warranty and after-sale service. It's how we make sure you're never left on your own after you buy.
$0
Free of charge
G-Care is included with eligible products. No add-ons, no hidden fees, nothing extra to pay at checkout.
1:1
We walk you through it
Stuck on activation or something isn't working? We'll guide you step by step until it's sorted.
Real
Human customer service
A real team you can reach on live chat and email, ready to help before and after your purchase.
What does the coverage period mean?
The coverage period is the time after delivery during which our after-sale service can guarantee a fix if something goes wrong. That's all it is. It's not an expiry date on your product, or on our help.
DeliveryCoverage endsAnd after…
- Coverage period: if there's an issue with your product, a fix is guaranteed.
- After coverage: your product keeps working as normal, and our team will still do their best to help you.
- Myth"My product will stop working when coverage ends."
- FactCoverage has nothing to do with how long your product works.
- Myth"Customer service won't help me after coverage."
- FactOur support is always open. Coverage simply shows when a fix is guaranteed.
Why coverage differs between products
Every product is used differently, so each one gets the coverage that fits it. You'll always see the exact coverage on the product page before you buy.
Used in seconds
Digital codes and gift cards can be redeemed within seconds of delivery. Once they're used, the value is already in your account, so their coverage period may be shorter.
vs
Used over time
Products you keep using over weeks or months, like accounts, subscriptions and software licences, can get a longer coverage period.
95%+of our catalogue
Almost everything is covered
G-Care covers over 95% of our products
Nearly every product on Gate2Enter comes with G-Care. Many also come with step-by-step guides and resources, so you can activate and use your product with confidence.
- 30 Days
- 45 Days
- 90 Days
- 180 Days
- 365 Days
- Full Coverage
How to get help with G-Care
No forms to fight with, no runaround. Just reach out and we'll take it from there.
- 1
Check your guide first
Look at the product page and our Guides & Resources. Many issues are solved in a minute with the right steps. Avoid retrying a code too many times, as some platforms may restrict your account.
- 2
Contact our team
Message us on live chat or email [email protected] with your order number. You'll find it in your account dashboard under Orders.
- 3
Show us what's happening
A screenshot of the error or a short description helps us understand the problem faster.
- 4
We walk you through the fix
We'll guide you step by step. If the issue is within your coverage period, a fix is guaranteed, through troubleshooting, a replacement or, in some cases, a refund, depending on the product and the situation.
Our commitment
A secure place to trade, with products that exceed expectations
We're dedicated to giving you a safe, secure trading environment. That's why every order is backed by three things working together.
Warranty
G-Care coverage on over 95% of our catalogue, at no extra cost.
ActiveAfter-sale service
Troubleshooting, replacements and fixes handled case by case, with care.
ActiveCustomer support
Real people on live chat and email, before and after you buy.
ActiveG-Care FAQ
Do I need to pay for G-Care?
No. G-Care is free of charge and included with eligible products. There's nothing to add at checkout.
How do I know how much coverage my product has?
The coverage period is shown on every product page, for example 30 Days, 180 Days or Full Coverage.
When does my coverage period start?
Your coverage starts when your product is delivered.
My coverage has ended. Can you still help?
Yes, reach out anytime. Coverage only shows the period during which a fix is guaranteed. After that, our team will still do their best to help you.
Why is coverage shorter on gift cards and codes?
Codes and gift cards can be redeemed within seconds of delivery, so the value reaches your account almost instantly. Products used over a longer time, like accounts or subscriptions, may have longer coverage.
Shop with peace of mind, anywhere, anytime.
Questions about your coverage or an order? Our team is happy to help.